Note4 Oct 2022
Provider met duty of candour and notified CQC of significant events
Note4 Oct 2022
Effective partnership working with local authority, pharmacies, GPs and community professionals
Note4 Oct 2022
80.18% of survey respondents 'very satisfied' and a further 16.30% 'satisfied'
Note4 Oct 2022
Equality and diversity training; service marked occasions important to people (e.g. Black History Month, Eid, Pride)
Note4 Oct 2022
Good infection prevention and control with appropriate PPE provision
Note4 Oct 2022
Safe medicines support with competency checks and MAR audits
Note4 Oct 2022
People felt safe and comfortable with their care workers
Note4 Oct 2022
Safely recruited staff with DBS checks, references and right-to-work verification
moderateincident_learning4 Oct 2022
issues which were not thoroughly addressed to facilitate effective learning... the provider had not fully investigated and established the significance of a care worker logging in at a precise distanc…
moderateleadership4 Oct 2022
At the time of our inspection there was not a registered manager in post and the provider had commenced recruitment for a new manager
criticalrecord_keeping4 Oct 2022
a care worker logged out of a person's home 2.44 kilometres away from the known address... records showed this journey was made instantaneously
criticalgovernance4 Oct 2022
Systems to monitor aspects of the quality of the service were not sufficiently robust as we found many examples of care staff having insufficient time to travel between calls
criticalcare_planning4 Oct 2022
some people were placed at risk by the provider when they did not receive care from two staff members together, as the provider was not following the person's agreed care plan
criticalmissed_or_late_visits4 Oct 2022
21% of calls during this month did not have any designated travel time... one care worker did not have travel time for 108 out of 266 visits
criticalstaffing_levels4 Oct 2022
one specific occasion when a person scheduled to receive care and support from two care staff was visited by only one staff member