Note29 Jan 2020
Monthly audits and spot checks carried out to monitor quality of care and medicines management
Note29 Jan 2020
Provider used questionnaires, newsletters, suggestion boxes and meetings to gather and share feedback
Note29 Jan 2020
Robust complaints process in place with trend monitoring and multiple accessible formats
Note29 Jan 2020
People's privacy, dignity and independence were consistently respected by friendly and caring staff
Note29 Jan 2020
Care staff received regular supervision, annual appraisals, and access to both essential and specialist training
Note29 Jan 2020
Medicines were administered safely with MAR records, competency checks, and two-staff administration of controlled drugs
Note29 Jan 2020
People felt safe and care staff could identify and report abuse appropriately with relevant safeguarding referrals made
minorgovernance29 Jan 2020
the registered manager did not have in place health action plans or hospital passports to ensure in an emergency that health care professionals would have access
minorrecord_keeping29 Jan 2020
not all care staff recruited were consistently supplying a full work history when completing the application form
moderatestaff_training29 Jan 2020
they were not receiving any training in falls prevention...One member of the care staff said they would help the person up. This could lead to further injury
moderatecare_planning29 Jan 2020
the process for completing reviews was not consistent as there was no appropriate review paperwork being used
moderaterecord_keeping29 Jan 2020
lifestyle plans were not always being completed and paperwork was not the same across all files
Note30 Jul 2019
People's equality and diversity needs were embedded in care records and practice in line with the Equality Act 2010.
Note30 Jul 2019
The provider worked in partnership with social workers, mental health specialists and psychologists.
Note30 Jul 2019
The service operated an open, inclusive and empowering culture with spot checks, audits and whistle-blowing policy in place.
Note30 Jul 2019
Care plans were personalised, reviewed regularly, and people were actively involved in their creation.
Note30 Jul 2019
People were supported in line with the Mental Capacity Act 2005 and care staff demonstrated good understanding of MCA principles.
Note30 Jul 2019
Care staff received regular supervision, appraisals, team meetings and role-specific training (e.g. diabetes, epilepsy, falls prevention).
Note30 Jul 2019
Medicines were administered safely with annual refresher training and competency checks for care staff.
Note30 Jul 2019
Robust recruitment processes including DBS checks and references ensured suitable staff were employed.
Note30 Jul 2019
Risk assessments were in place and a dedicated risk manager was appointed to ensure all risks were identified and managed.
Note30 Jul 2019
People felt safe with staff and safeguarding systems were well understood by care staff.
minorend_of_life_care30 Jul 2019
While people's views were not reflected as to their wishes in providing end of life care, their wishes were reflected upon death.
minorcommunication_with_families30 Jul 2019
The registered manager and care staff were not aware of the legislation, but this did not impact how information was shared.
minorgovernance30 Jul 2019
It is a legal requirement that the overall rating from our last inspection is displayed...on the provider's website. We found our rating was displayed within the provider's office location, however th…