The Upper Hand Care Limited

GoodRated 5 Sept 2019Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note24 Jun 2022
Positive feedback that people were treated with kindness, respect and compassion by leadership and staff.
Note24 Jun 2022
Good infection control practice and PPE provision to minimise COVID-19 risks.
Note24 Jun 2022
Effective partnership working with social workers, GPs and the Clinical Commissioning Group.
Note24 Jun 2022
Medication audits demonstrated identification of issues and learning to mitigate further risks.
Note24 Jun 2022
Strong induction and ongoing training, including specialist training in tracheotomy, epilepsy and end of life palliative care, supported by a training needs analysis.
Note24 Jun 2022
Robust quality assurance including annual surveys, telephone monitoring and unannounced spot checks of staff.
Note24 Jun 2022
Systems introduced to monitor and assess quality and safety, with policies, audits and an ongoing improvement/action plan.
Note24 Jun 2022
Improved governance and oversight following recruitment of a care coordinator and supervisor to support the registered manager.