De Divine Service Limited

Requires improvementRated 27/08/2022Home care · Romford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note16 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note16 Sept 2022
Ensuring people are well treated and supported; equality and diversity

Note16 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Sept 2022
Supporting people to live healthier lives, access healthcare services and support
Note16 Sept 2022
Staff support: induction, training, skills and experience
Note16 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Sept 2022
Complaints had been investigated and addressed in a timely manner
Note16 Sept 2022
Infection control systems and adequate PPE were in place
Note16 Sept 2022
Staff treated people with kindness, dignity and respect and promoted independence
Note16 Sept 2022
MCA assessments had been completed and consent was sought before tasks
Note16 Sept 2022
Regular supervisions had been carried out for staff
Note16 Sept 2022
Staff had received training and induction including shadowing experienced staff

Note16 Sept 2022
End of Life care and support
Note16 Sept 2022
Improving care quality in response to complaints or concerns
Note16 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; Meeting people's communication needs

Note16 Sept 2022
Preventing and controlling infection
Note16 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note16 Sept 2022
Learning lessons when things go wrong
Note16 Sept 2022
Staffing and recruitment
Note16 Sept 2022
Using medicines safely
Note16 Sept 2022
Assessing risk, safety monitoring and management

Note16 Sept 2022
Working in partnership with others
Note16 Sept 2022
Duty of candour
Note16 Sept 2022
Engaging and involving people using the service, the public and staff
Note16 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info