Sunshine Care Stafford Limited

GoodRated 7 Jun 2019Home care · Stafford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note6 Jul 2019
Strong partnerships with GPs, commissioners, social workers and community services to achieve positive outcomes.
Note6 Jul 2019
Provider fostered open, transparent culture with duty of candour understood; lessons from incidents shared with staff.
Note6 Jul 2019
Care plans were personalised, reflecting emotional, social and communication needs; accessible information standards met.
Note6 Jul 2019
People and relatives praised staff as 'first class', 'polite' and 'marvellous'; dignity and privacy consistently respected.
Note6 Jul 2019
Staff received structured induction, regular spot-checks for competency, and up-to-date training in key areas.
Note6 Jul 2019
Medicines administered in line with NICE guidance; staff trained and assessed as competent before administering medicines.
Note6 Jul 2019
People felt safe with consistent care staff and received rotas in advance; office proactively notified people of delays beyond 15 minutes.
minorrecord_keeping6 Jul 2019
Some records had entries which had been scribbled out and some did not contain enough detail to show the support care staff had given.