Operated by Regline Limited

Regline Care Limited

GoodRated 15/11/2022Home care · Coventry

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note15 Nov 2022
Supporting people to express their views and be involved in decisions about their care
Note15 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Nov 2022
Staff working with other agencies; supporting people to access healthcare
Note15 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Nov 2022
Staff support: induction, training, skills and experience
Note15 Nov 2022
Assessing people's needs and choices; consent to care and treatment in line with MCA

Note15 Nov 2022
Positive feedback from people and relatives about staff compassion, dignity, respect and skill.
Note15 Nov 2022
Quality audits, record reviews and medicine oversight enabled continuous monitoring and improvement.
Note15 Nov 2022
Registered manager was accessible, approachable, delivered some care calls personally and conducted unannounced spot checks.
Note15 Nov 2022
People and relatives were involved in assessments, care planning and reviews.
Note15 Nov 2022
Care plans were person-centred, regularly reviewed, and included cultural, religious and communication needs.
Note

Note15 Nov 2022
End of life care and support
Note15 Nov 2022
Improving care quality in response to complaints or concerns
Note15 Nov 2022
Meeting people's communication needs
Note15 Nov 2022
Planning personalised care to ensure people have choice and control

Note15 Nov 2022
Learning lessons when things go wrong
Note15 Nov 2022
Preventing and controlling infection
Note15 Nov 2022
Using medicines safely
Note15 Nov 2022
Staffing and recruitment
Note15 Nov 2022
Assessing risk, safety monitoring and management
Note15 Nov 2022
Systems and processes to safeguard people from the risk of abuse

Note15 Nov 2022
Engaging and involving people, public and staff; working in partnership with others
Note15 Nov 2022
Managers and staff clear on roles; quality performance, risks and regulatory requirements; continuous learning
Note15 Nov 2022
Promoting a positive, person-centred, open and inclusive culture; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info