Wellbeing Care Solutions Ltd

GoodRated 26/01/2023Home care · Walsall

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note26 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note26 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Jan 2023
Supporting people to live healthier lives, access healthcare services and support
Note26 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note26 Jan 2023
Staff support: induction, training, skills and experience
Note26 Jan 2023
Ensuring consent to care and treatment in line with law and guidance

Note26 Jan 2023
Accessible information provided in formats suitable for people's needs, including large print
Note26 Jan 2023
Effective partnership working with healthcare professionals, praised in a letter of commendation in August 2022
Note26 Jan 2023
Positive open culture with hands-on registered manager receptive to feedback and acting on issues immediately
Note26 Jan 2023
Person-centred care with personalised care plans including communication preferences and end of life wishes
Note26 Jan 2023
Staff knowledgeable in safeguarding procedures and infection control, adhering to PPE guidance
Note

Note26 Jan 2023
End of life care and support
Note26 Jan 2023
Improving care quality in response to complaints or concerns
Note26 Jan 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note26 Jan 2023
Meeting people's communication needs
Note26 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Jan 2023
Learning lessons when things go wrong
Note26 Jan 2023
Preventing and controlling infection
Note26 Jan 2023
Using medicines safely
Note26 Jan 2023
Staffing and recruitment
Note26 Jan 2023
Systems and processes to safeguard people from the risk of abuse
Note26 Jan 2023
Assessing risk, safety monitoring and management

Note26 Jan 2023
How the provider understands and acts on the duty of candour; continuous learning and improving care
Note26 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note26 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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