Note7 Dec 2022
Staff worked well with other healthcare professionals, including local authority and district nursing team.
Note7 Dec 2022
Clear management structure in place; staff found management approachable and supportive.
Note7 Dec 2022
Staff turnover was very low, supporting consistent care from staff who knew people well.
Note7 Dec 2022
Staff wore PPE in line with current government guidance; infection prevention and control training refreshed annually.
Note7 Dec 2022
Safeguarding training provided to staff including refresher training; staff understood their responsibilities.
Note7 Dec 2022
Safe recruitment practices in place with robust induction processes including shadowing opportunities.
Note7 Dec 2022
Safe staffing numbers maintained; provider only accepted new packages if current staffing levels could accommodate them.
Note7 Dec 2022
People told us they felt safe and praised the staff team; one relative said 'The staff have been tremendous'.
moderatemissed_or_late_visits7 Dec 2022
There was not a formalised system in place to ensure the monitoring of late or missed calls, the quality of the care or standard of care records.
moderateconsent_capacity7 Dec 2022
Best interest decisions had been made however these were not decision specific and the records did not evidence who was involved in the decision making.
moderatecare_planning7 Dec 2022
More detail was needed in the care plans to ensure people's needs and preferences were fully understood and recorded.
criticalincident_learning7 Dec 2022
Staff told us people had accidents however these had not been recorded, people's safety had not been managed and lessons had not been learnt.
criticalgovernance7 Dec 2022
Audits in place were not sufficient or robust enough to highlight all shortfalls identified on the inspection.
criticalmedication_management7 Dec 2022
Some people's medication on their care records did not match the MAR charts, some records were unclear, and signatures were missing.
criticalrecord_keeping7 Dec 2022
People's medical conditions were not fully assessed and records did not include the level of detail needed to ensure safe care.
Note3 Apr 2022
People felt safe with the care provided and were confident management would respond to any issues.
Note3 Apr 2022
The registered manager maintained open working relationships with healthcare professionals and responded proactively to concerns.
Note3 Apr 2022
PPE was readily available and used appropriately; staff followed good hand hygiene practices.
Note3 Apr 2022
Staff were reliable and punctual, with people confirming staff contacted them if running late.
Note3 Apr 2022
People praised staff as caring, flexible and exceptionally kind, with staff and management going above and beyond to meet needs.
minorsafeguarding3 Apr 2022
The provider needed to update their safeguarding policy and procedure to ensure it contained detailed information about how safeguarding concerns would be managed.