Operated by The Peaches Health Care Limited

The Peaches Healthcare Limited

GoodRated 25/07/2019Home care · Hounslow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note18 May 2023
Strong partnership working with local authority forums, healthcare professionals and community organisations
Note18 May 2023
Responsive to complaints with documented action plans and involvement of complainants in monitoring improvements
Note18 May 2023
Provider engaged in continuous quality monitoring including care plan audits, spot checks, satisfaction surveys and stakeholder feedback
Note18 May 2023
Staff spoke multiple languages enabling communication in people's first language and supporting cultural needs
Note18 May 2023
Registered manager and nominated individual were qualified physiotherapists and trainers with in-house Care Certificate training programme
Note18 May 2023
Medicines administered safely with bi-annual competency assessments and monthly MAR checks
Note18 May 2023
Electronic call monitoring system used to alert management if staff were late or missed visits
Note18 May 2023
People and relatives reported kind, caring staff with good relationships and personalised care delivery