Compare Care Limited

Requires improvementRated 7 Jun 2022Home care · Crawley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

28 findings

Note6 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note6 Jul 2022
Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independence

Note6 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note6 Jul 2022
Supporting people to eat and drink enough; working with other agencies; accessing healthcare
Note6 Jul 2022
Staff support: induction, training, skills and experience
Note6 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Jul 2022
Effective partnership working with GPs, district nurses and occupational therapists
Note6 Jul 2022
Open, approachable registered manager and supportive team culture
Note6 Jul 2022
Positive feedback from people and relatives about caring, dignified staff
Note6 Jul 2022
Effective infection control procedures and consistent PPE use
Note6 Jul 2022
Staff trained, supervised and competency-checked by the registered manager
Note6 Jul 2022
Sufficient regular staff with no missed calls reported and electronic visit monitoring embedded

Note6 Jul 2022
End of life care and support
Note6 Jul 2022
Improving care quality in response to complaints or concerns
Note6 Jul 2022
Meeting people's communication needs
Note6 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Jul 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note6 Jul 2022
Staffing and recruitment
Note6 Jul 2022
Preventing and controlling infection
Note6 Jul 2022
Assessing risk, safety monitoring and management; Using medicines safely

Note6 Jul 2022
Engaging and involving people using the service, the public and staff; continuous learning; partnership working
Note6 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Jul 2022
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info