Ensure Care Ltd

Requires improvementRated 7 Dec 2023Home care · Leamington Spa

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note21 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note21 Jul 2023
Staff support: induction, training, skills and experience
Note21 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Jul 2023
One staff member communicated with a person in Urdu to encourage participation in care, reflecting person-centred practice.
Note21 Jul 2023
The provider participated in a pilot project supporting hospital discharge, working in partnership with external agencies.
Note21 Jul 2023
Feedback about people's experiences was gathered through questionnaires, telephone calls and spot checks.
Note21 Jul 2023
A positive staff culture was evident, with staff demonstrating pride in their roles and reporting accessible, supportive management.
Note21 Jul 2023
Staff spoke positively about their training and the provider worked with the local authority to access face-to-face and practical training.
Note21 Jul 2023

Note21 Jul 2023
Learning lessons when things go wrong
Note21 Jul 2023
Preventing and controlling infection
Note21 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note21 Jul 2023
Staffing and recruitment
Note21 Jul 2023
Assessing risk, safety monitoring and management
Note21 Jul 2023
Using medicines safely

Note21 Jul 2023
Continuous learning and improving care; Working in partnership with others
Note21 Jul 2023
Engaging and involving people using the service, the public and staff
Note21 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Jul 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info