Operated by Blossoming Hearts Care Agency Ltd

Blossoming Hearts Care Agency Ltd.

Requires improvementRated 16/04/2025Home care · Grantham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

17 findings

Note26 Mar 2022
Evidence the provider had acted on feedback received
Note26 Mar 2022
Provider had met the requirements of the Warning Notice in relation to Regulation 12 and Regulation 17
Note26 Mar 2022
Medicine audits implemented; electronic system alerts the registered manager to unsigned medicines
Note26 Mar 2022
Staff received training in safeguarding and moving and handling
Note26 Mar 2022
Electronic care planning system and MAR embedded; registered manager checked daily that people received care and medicines as prescribed
Note26 Mar 2022
Records showed staff were allocated travel time between care calls
Note26 Mar 2022
Systems were in place to enable staff to support people safely with the application and removal of transdermal medicines
Note26 Mar 2022
Risks associated with people's care and support had been identified and risk assessments were in place
minorgovernance26 Mar 2022
The provider did not complete the required Provider Information Return (PIR).
minormissed_or_late_visits26 Mar 2022
We received mixed feedback about staff time keeping.
minorcomplaints_handling26 Mar 2022
further review and implementation of the complaints policy was needed to ensure the full policy was being met.
minorcare_planning26 Mar 2022
Further improvement was required to strengthen these to ensure all aspects of the potential risk to people had been explored.

Note26 Mar 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note26 Mar 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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