Operated by Sage Care Limited

Sagecare (Southwark)

Requires improvementRated 22/01/2026Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note11 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note11 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note11 Mar 2023
Staff support: induction, training, skills and experience
Note11 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note11 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Mar 2023
Ensuring consent to care and treatment in line with law and guidance

Note11 Mar 2023
Provider worked in partnership with district nurses, podiatrists, GPs and social care professionals.
Note11 Mar 2023
Effective infection control processes including regular PPE supplies and policy reviews aligned to government guidance.
Note11 Mar 2023
Care workers received thorough induction including the Care Certificate, shadowing, and regular supervisions and appraisals.
Note11 Mar 2023
People described care workers as kind, caring and respectful of their dignity and privacy.
Note11 Mar 2023
Strong recruitment processes in place including full employment history, qualifications, and references.
Note

Note11 Mar 2023
End of life care and support
Note11 Mar 2023
Meeting people's communication needs
Note11 Mar 2023
Improving care quality in response to complaints or concerns
Note11 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Mar 2023
Learning lessons when things go wrong
Note11 Mar 2023
Preventing and controlling infection
Note11 Mar 2023
Assessing risk, safety monitoring and management
Note11 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note11 Mar 2023
Using medicines safely
Note11 Mar 2023
Staffing and recruitment

Note11 Mar 2023
Working in partnership with others
Note11 Mar 2023
How the provider understands and acts on the duty of candour
Note11 Mar 2023
Engaging and involving people using the service, the public and staff
Note11 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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