Operated by Lavender Care Agency Limited

Lavender Care Agency Ltd

GoodRated 1 Jan 2020Home care · Wallington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note1 Jan 2020
Respecting and promoting people's privacy, dignity and independence
Note1 Jan 2020
Supporting people to express their views and be involved in making decisions about their care
Note1 Jan 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Jan 2020
Ensuring consent to care and treatment in line with law and guidance
Note1 Jan 2020
Staff working with other agencies to provide consistent, effective, timely care
Note1 Jan 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Jan 2020
Staff support: induction, training, skills and experience
Note1 Jan 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Jan 2020
The registered manager maintained regular informal contact with people and relatives, acting promptly on feedback.
Note1 Jan 2020
Staff respected people's privacy, dignity and independence, with relatives expressing high trust in the care provided.
Note1 Jan 2020
The registered manager was knowledgeable about CQC regulatory requirements including duty of candour and notification obligations.
Note1 Jan 2020
Safe recruitment practices were followed, with sufficient staff in post to meet people's needs.
Note1 Jan 2020
Staff demonstrated strong safeguarding knowledge and were aware of local authority reporting procedures.
Note

Note1 Jan 2020
End of life care and support
Note1 Jan 2020
Improving care quality in response to complaints or concerns
Note1 Jan 2020
Supporting people to develop and maintain relationships to avoid social isolation
Note1 Jan 2020
Meeting people's communication needs
Note1 Jan 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Jan 2020
Continuous learning and improving care; working in partnership with others
Note1 Jan 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Jan 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info