Operated by Brunelcare

Brunelcare Domiciliary Care Services Bristol & South Gloucestershire

GoodRated 13/10/2018Home care · Bristol

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Note24 Sept 2024
Staff received supervision, training and regular communications; open and honest culture of improvement encouraged.
Note24 Sept 2024
Complaints managed promptly and professionally with themes identified and learning shared with staff.
Note24 Sept 2024
Quality assurance systems including regular audits of support plans, medicines, incidents and staff training were in place.
Note24 Sept 2024
Strong leadership team with clear lines of responsibility and accountability following appointment of new manager.
Note24 Sept 2024
Medication recording errors had reduced following manager review and action; competency spot checks carried out regularly.
Note24 Sept 2024
People felt safe with staff and had built positive relationships; staff understood safeguarding responsibilities.
moderaterecord_keeping24 Sept 2024
nearly all of them were incidents where staff had given a person their prescribed medicine but had failed to sign the form to indicate they had done this
moderatemedication_management24 Sept 2024
there had been a high number of errors in the recording of medicines administration

Note24 Sept 2024
Using medicines safely
Note24 Sept 2024
Systems and processes to safeguard people from the risk of abuse

Note24 Sept 2024
Continuous learning and improving care
Note24 Sept 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info