Operated by Great Prospects Care Limited

Great Prospects Care Ltd

Not RatedHome care · Canterbury

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 May 2019
Respecting and promoting people's privacy, dignity and independence
Note18 May 2019
Supporting people to express their views and be involved in making decisions about their care
Note18 May 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note18 May 2019
Ensuring consent to care and treatment in line with law and guidance
Note18 May 2019
Staff working with other agencies to provide consistent, effective, timely care
Note18 May 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note18 May 2019
Staff support: induction, training, skills and experience
Note18 May 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note18 May 2019
People supported to maintain independence and make choices about their care.
Note18 May 2019
End of life care plans in place with staff trained in end of life care.
Note18 May 2019
No complaints received; proactive resolution of concerns before escalation.
Note18 May 2019
Registered manager worked effectively with healthcare professionals to provide joined-up care.
Note18 May 2019
People felt treated with dignity and respect; staff knew people well and were kind and considerate.
Note18 May 2019
Staff received comprehensive induction, regular supervision and competency checks.

Note18 May 2019
End of life care and support
Note18 May 2019
Improving care quality in response to complaints or concerns
Note18 May 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note18 May 2019
Learning lessons when things go wrong
Note18 May 2019
Preventing and controlling infection
Note18 May 2019
Using medicines safely
Note18 May 2019
Staffing and recruitment
Note18 May 2019
Systems and processes to safeguard people from the risk of abuse
Note18 May 2019
Assessing risk, safety monitoring and management

Note18 May 2019
Continuous learning and improving care; Working in partnership with others
Note18 May 2019
Engaging and involving people using the service, the public and staff
Note18 May 2019
Planning and promoting person-centred, high-quality care and support with openness; duty of candour
Note18 May 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info