Operated by Alpha Quality Care LTD

Alpha Quality Care Newport

GoodRated 26/01/2023Home care · Newport

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note17 Mar 2023
Provider improved from 'Requires Improvement' at last inspection, resolving all previous regulatory breaches.
Note17 Mar 2023
Effective partnership working with local authority and health and social care professionals to deliver joined-up care.
Note17 Mar 2023
Registered manager maintained open, transparent culture and proactively engaged with staff, people, relatives and external professionals.
Note17 Mar 2023
Strong governance systems including care plan audits, spot checks, frequent reviews and feedback mechanisms.
Note17 Mar 2023
Care plans were personalised, reviewed regularly, and promoted independence and people's preferences.
Note17 Mar 2023
Staff supported people with dignity and respect; people and relatives were consistently complimentary about kindness and care.
Note17 Mar 2023
People received care from a small, consistent staff team; staffing levels were sufficient and visits were on time.
Note17 Mar 2023
Safe recruitment practices followed, including DBS checks, references and employment gap investigations.
Note17 Mar 2023
Effective infection prevention and control practices, with staff trained and supplied with appropriate PPE.
Note17 Mar 2023
Medicines administered only by trained and competency-assessed staff; electronic records and weekly audits ensured safe administration.
Note17 Mar 2023
Comprehensive risk assessments in place with clear guidance for staff on mitigating harm, routinely audited by the registered manager.
minorstaff_competency17 Mar 2023
one relative raised concern about the skills and knowledge on one staff member in relation to the use of moving and handling equipment.