Global Excellence Services Limited

GoodRated 28/02/2020Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note6 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note6 Apr 2022
Supporting people to live healthier lives, access healthcare services and support
Note6 Apr 2022
Staff support: induction, training, skills and experience
Note6 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Apr 2022
Engagement with families through surveys with overwhelmingly positive feedback
Note6 Apr 2022
Positive, open culture where staff felt supported and able to raise concerns
Note6 Apr 2022
Effective audit systems providing oversight, with monthly spot checks by the registered manager
Note6 Apr 2022
Person-centred care respecting culture, religion and protected characteristics
Note6 Apr 2022
Up-to-date staff training, induction and Care Certificate completion
Note6 Apr 2022
Infection control followed government COVID-19 guidance, including PPE training and testing
Note6 Apr 2022
Medicines safely managed with complete and accurate MAR records
Note6 Apr 2022
Sufficient staff to meet people's needs, with safe recruitment including DBS checks
Note6 Apr 2022
Robust safeguarding and whistleblowing systems understood by staff
Note6 Apr 2022
Risk assessments in place for all known risks and staff understood how to reduce risks
minorcare_planning6 Apr 2022
one person's risk assessment for skin integrity notes skin could breakdown but did not say where or what action to take.

Note6 Apr 2022
Working in partnership with others
Note6 Apr 2022
Continuous learning and improving care
Note6 Apr 2022
Engaging and involving people using the service, the public and staff
Note6 Apr 2022
Duty of candour
Note6 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements