Operated by Clarity Ventures Ltd

SureCare Richmond and Kingston

GoodRated 25/10/2022Home care · Surbiton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note25 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note25 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note25 Oct 2022
Staff working with other agencies to provide consistent, effective, timely care
Note25 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Oct 2022
Staff support: induction, training, skills and experience
Note25 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Oct 2022
Call records showed staff attended on time and stayed for the full duration
Note25 Oct 2022
Effective quality assurance checks and oversight of incidents/accidents
Note25 Oct 2022
Approachable and visible registered manager with good communication
Note25 Oct 2022
Personalised care plans reflecting choices, preferences, hobbies and cultural needs
Note25 Oct 2022
Kind, compassionate and dignified care with positive feedback from people and relatives
Note25 Oct 2022
Regular supervision and appraisal every three months

Note25 Oct 2022
Improving care quality in response to complaints or concerns
Note25 Oct 2022
Meeting people's communication needs
Note25 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Oct 2022
Learning lessons when things go wrong
Note25 Oct 2022
Preventing and controlling infection
Note25 Oct 2022
Staffing and recruitment
Note25 Oct 2022
Assessing risk, safety monitoring and management
Note25 Oct 2022
Systems and processes to safeguard people from the risk of abuse
Note25 Oct 2022
Using medicines safely

Note25 Oct 2022
Working in partnership with others
Note25 Oct 2022
Engaging and involving people using the service, the public and staff
Note25 Oct 2022
How the provider understands and acts on the duty of candour
Note25 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note25 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care