Operated by Compassionate Heart Ltd

Compassionate Heart

GoodRated 4 Mar 2019Home care · Cambridge

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note20 Jun 2019
Respecting and promoting people's privacy, dignity and independence
Note20 Jun 2019
Supporting people to express their views and be involved in making decisions about their care
Note20 Jun 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note20 Jun 2019
Ensuring consent to care and treatment in line with law and guidance
Note20 Jun 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Jun 2019
Staff support: induction, training, skills and experience
Note20 Jun 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Jun 2019
Staff demonstrated good awareness of safeguarding procedures and MCA principles
Note20 Jun 2019
Service had an on-call system for people and staff to contact the manager for support
Note20 Jun 2019
Registered manager was a member of a registered managers forum and carried out spot checks and supervision
Note20 Jun 2019
Recruitment processes included application forms and reference checks
Note20 Jun 2019
Risk assessments and care plans were detailed, reviewed regularly, and reflected people's current needs
Note20 Jun 2019

Note20 Jun 2019
End of life care and support
Note20 Jun 2019
Improving care quality in response to complaints or concerns
Note20 Jun 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note20 Jun 2019
Learning lessons when things go wrong
Note20 Jun 2019
Preventing and controlling infection
Note20 Jun 2019
Using medicines safely
Note20 Jun 2019
Staffing and recruitment
Note20 Jun 2019
Assessing risk, safety monitoring and management
Note20 Jun 2019
Systems and processes to safeguard people from the risk of abuse

Note20 Jun 2019
Working in partnership with others
Note20 Jun 2019
Continuous learning and improving care
Note20 Jun 2019
Engaging and involving people using the service, the public and staff
Note20 Jun 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note20 Jun 2019
Planning and promoting person-centred, high-quality care and support with openness