Operated by Lifecome Care Limited

LifeCome Care, London

GoodRated 2 Nov 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note11 Feb 2023
Proactive digitisation programme including app-based care plans and electronic MAR development
Note11 Feb 2023
Open and approachable leadership culture with regular staff supervisions, team meetings, and newsletters
Note11 Feb 2023
Governance systems include daily ECM monitoring, care plan audits, medicines audits, and quality assurance records
Note11 Feb 2023
Medicines administered safely with competency assessments and field supervisor observations
Note11 Feb 2023
Robust recruitment processes including DBS, right-to-work, and overseas sponsorship checks
Note11 Feb 2023
Consistent care worker teams reported by people and relatives, with improved staff retention
Note11 Feb 2023
Electronic call monitoring system introduced, improving visit punctuality and continuity of care