Operated by Premier Care Limited

Premier Care - Halton Branch

GoodRated 12 Sept 2020Home care · Widnes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note27 Jul 2022
Staff support: induction, training, skills and experience
Note27 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note27 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note27 Jul 2022
Ensuring consent to care and treatment in line with law and guidance

Note27 Jul 2022
Capacity assessments and consent appropriately recorded in line with MCA
Note27 Jul 2022
Strong partnership working with local authority and healthcare commissioners
Note27 Jul 2022
Positive staff morale and good support from managers
Note27 Jul 2022
Effective quality assurance systems with regular audits
Note27 Jul 2022
Robust infection prevention and control with adequate PPE during COVID-19 pandemic
Note27 Jul 2022
Safe recruitment processes and sufficient staffing levels

Note27 Jul 2022
Preventing and controlling infection
Note27 Jul 2022
Staffing and recruitment
Note27 Jul 2022
Assessing risk, safety monitoring and management
Note27 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note27 Jul 2022
Using medicines safely

Note27 Jul 2022
Engaging and involving people using the service, the public and staff
Note27 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note27 Jul 2022
Working in partnership with others
Note27 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info