Operated by Chris Homecare Limited

Caremark Lambeth

GoodRated 1 May 2023Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Jan 2023
Supporting people to live healthier lives, access healthcare services and support
Note5 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note5 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note5 Jan 2023
Staff support: induction, training, skills and experience

Note5 Jan 2023
Risk assessments and management plans were up to date, detailed and regularly reviewed
Note5 Jan 2023
People received consistent personal care from a familiar core group of staff who knew their needs and preferences
Note5 Jan 2023
Open and inclusive culture with regular telephone and in-person monitoring visits to gather people's views
Note5 Jan 2023
Provider worked in close partnership with GPs, district nurses, NHS continuing care teams and local authorities
Note5 Jan 2023
Staff received regular supervision, annual appraisals and mandatory training refreshed within last 12 months
Note5 Jan 2023
Medicines administration records had no recording errors or omissions and were regularly audited

Note5 Jan 2023
Working in partnership with others
Note5 Jan 2023
Engaging and involving people using the service, the public and staff
Note5 Jan 2023
Planning and promoting person-centred, high-quality care and support
Note5 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note22 Jan 2022
Working in partnership with others
Note22 Jan 2022
Engaging and involving people using the service, the public and staff