Good

Caremark Lambeth

London, SW2 · Established 12/0 · Operated by Chris Homecare Limited

A CQC-regulated home-care provider serving London, registered since 12/0. Rated Good at its most recent CQC inspection (May 2023).

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What the CQC found

The five questions inspectors ask, and how Caremark scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Risk assessments and management plans were up to date, detailed and regularly reviewed”
CQC inspection report, Jan 2023

“People received consistent personal care from a familiar core group of staff who knew their needs and preferences”
CQC inspection report, Jan 2023

“Open and inclusive culture with regular telephone and in-person monitoring visits to gather people's views”
CQC inspection report, Jan 2023

Inspection history

The trajectory matters as much as the latest rating.

Jan 2023
Good
Caremark Lambeth improved from Requires Improvement to Good overall following a focused inspection in December 2022, with previous breaches of Regulations 12, 17 and 18 remediated. The single remaining concern is staff punctuality, with approximately 25% of sc…
Jan 2022
Requires improvement
Caremark Lambeth deteriorated from Good to Requires Improvement overall, with Safe rated Inadequate due to breaches in recruitment vetting, risk assessment and medicines management. Caring and Responsive remained Good, but governance and staff supervision fail…
Oct 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Caremark does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SW2 1BZ in London. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SW2

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