Stick Care Ltd

GoodRated 22/02/2022Home care · Barking

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Feb 2022
Respecting and promoting people's privacy, dignity and independence
Note22 Feb 2022
Supporting people to express their views and be involved in making decisions about their care
Note22 Feb 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Feb 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Feb 2022
Staff working with other agencies to provide consistent, effective, timely care
Note22 Feb 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Feb 2022
Staff support: induction, training, skills and experience
Note22 Feb 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Feb 2022
Infection prevention and control measures including PPE and regular COVID-19 testing
Note22 Feb 2022
Regular supervision, induction and ongoing mandatory training for staff
Note22 Feb 2022
End of life care plans in place and partnership working with other agencies
Note22 Feb 2022
Open and positive culture with supportive registered manager
Note22 Feb 2022
Staff matched with people of similar cultural/religious backgrounds to support equality and diversity
Note22 Feb 2022
Person-centred care plans developed with people and relatives, reviewed monthly

Note22 Feb 2022
End of life care and support
Note22 Feb 2022
Improving care quality in response to complaints or concerns
Note22 Feb 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note22 Feb 2022
Meeting people's communication needs
Note22 Feb 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Feb 2022
Learning lessons when things go wrong
Note22 Feb 2022
Preventing and controlling infection
Note22 Feb 2022
Using medicines safely
Note22 Feb 2022
Staffing and recruitment
Note22 Feb 2022
Assessing risk, safety monitoring and management
Note22 Feb 2022
Systems and processes to safeguard people from the risk of abuse

Note22 Feb 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note22 Feb 2022
Continuous learning and improving care
Note22 Feb 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note22 Feb 2022
How the provider understands and acts on the duty of candour
Note22 Feb 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering