Operated by Obasan Services Limited

Sunburst House

GoodRated 26/03/2021Home care · Bournemouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 May 2025
Respecting and promoting people's privacy, dignity and independence
Note14 May 2025
Supporting people to express their views and be involved in making decisions about their care
Note14 May 2025
Ensuring people are well treated and supported

Note14 May 2025
Staff working with other agencies to provide consistent, effective, timely care
Note14 May 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note14 May 2025
Staff support: induction, training, skills and experience
Note14 May 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note14 May 2025
Ensuring consent to care and treatment in line with law and guidance

Note14 May 2025
People's views were sought through questionnaires and people felt able to give informal feedback.
Note14 May 2025
Staff had access to PPE and had received food hygiene and infection control training.
Note14 May 2025
Professionals gave positive feedback, with one commenting Obasan were 'extremely helpful and very caring'.
Note14 May 2025
Staff ensured essential information accompanied people admitted to hospital, including care plans and MAR.
Note14 May 2025
People were encouraged to maintain independence and staff supported health professional-prescribed exercises.
Note14 May 2025

Note14 May 2025
Planning personalised care to meet people's needs, preferences, interests and give them choice and control
Note14 May 2025
Improving care quality in response to complaints or concerns

Note14 May 2025
Preventing and controlling infection
Note14 May 2025
Systems and processes to safeguard people from the risk of abuse
Note14 May 2025
Staffing and recruitment
Note14 May 2025
Learning lessons when things go wrong
Note14 May 2025
Using medicines safely
Note14 May 2025
Assessing risk, safety monitoring and management

Note14 May 2025
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note14 May 2025
Working in partnership with others
Note14 May 2025
Planning and promoting person-centred, high-quality care; continuous learning and improving care
Note14 May 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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