Operated by Morecare Services (Uk) Ltd

Morecare Services(UK)Ltd

Requires improvementRated 28/10/2024Home care · Ashford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 May 2023
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note16 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note16 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note16 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note16 May 2023
Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
Note16 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note16 May 2023
Staff support: induction, training, skills and experience

Note16 May 2023
Staff felt well-supported, able to raise concerns openly, and described a positive team culture.
Note16 May 2023
Quality monitoring included regular audits and spot checks; provider no longer in breach of Regulation 17.
Note16 May 2023
Communication with families was proactive and effective, including notification of lateness and health changes.
Note16 May 2023
Service was flexible and responsive to requests for changes to visit times.
Note16 May 2023
Care plans were individualised and accessible to staff via a phone application.
Note16 May 2023

Note16 May 2023
Improving care quality in response to complaints or concerns
Note16 May 2023
End of life care and support
Note16 May 2023
Meeting people's communication needs
Note16 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 May 2023
Preventing and controlling infection
Note16 May 2023
Using medicines safely
Note16 May 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note16 May 2023
Staffing and recruitment
Note16 May 2023
Systems and processes to safeguard people from the risk of abuse

Note16 May 2023
Working in partnership with others
Note16 May 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Duty of candour
Note16 May 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note16 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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