Operated by Five Star Support Limited

Five Star Support

GoodRated 8 Mar 2022Home care · Walsall

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note3 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Aug 2022
Staff working with other agencies to provide consistent, effective, timely care
Note3 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Aug 2022
Staff support: induction, training, skills and experience

Note3 Aug 2022
Positive feedback from relatives and external professionals
Note3 Aug 2022
Effective partnership working with external professionals
Note3 Aug 2022
Open, transparent culture with strong duty of candour
Note3 Aug 2022
Improved supervisions, spot checks and personal development plans (previous breach of Regulation 18 resolved)
Note3 Aug 2022
Strong safeguarding awareness and prompt escalation of concerns
Note3 Aug 2022
Safe medication management with PRN protocols and competency checks

Note3 Aug 2022
Working in partnership with others
Note3 Aug 2022
Engaging and involving people, public and staff; continuous learning and improving care
Note3 Aug 2022
Managers and staff understanding quality performance, risks and regulatory requirements
Note3 Aug 2022
Duty of candour and openness
Note3 Aug 2022
Promoting a positive, person-centred culture