Operated by The Social Care Ltd

London

GoodRated 30/04/2022Home care · Southall

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note30 Apr 2022
Provider worked in partnership with local authorities, healthcare professionals, pharmacists and community groups.
Note30 Apr 2022
Clear management structure with approachable office staff and effective communication systems including regular meetings and memos.
Note30 Apr 2022
Person-centred culture respecting cultural and language needs, with staff matched to people's cultural backgrounds.
Note30 Apr 2022
Robust governance with regular audits, observations, spot checks and feedback from people using the service.
Note30 Apr 2022
Effective infection prevention and control with staff training, regular checks, PPE use and COVID-19 guidance compliance.
Note30 Apr 2022
Suitable recruitment systems with identity and suitability checks plus induction with skills and competency assessment.
Note30 Apr 2022
Risks to people's safety and wellbeing had been assessed, were monitored and planned for, including health, nutrition, mobility and home environment risks.
Note30 Apr 2022
Care workers arrived on time and stayed for the agreed time, supported by an electronic call monitoring system.
Note30 Apr 2022
People received their medicines safely and as prescribed, with regularly reviewed medicines care plans and dedicated medicines champions supporting other staff.

Note30 Apr 2022
Learning lessons when things go wrong
Note30 Apr 2022
Preventing and controlling infection
Note30 Apr 2022
Staffing and recruitment
Note30 Apr 2022
Assessing risk, safety monitoring and management
Note30 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note30 Apr 2022
Using medicines safely

Note30 Apr 2022
Working in partnership with others
Note30 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Apr 2022
Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info