Personal Home Care Services Ltd

GoodRated 30/01/2021Home care · Oldham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Sept 2019
Respecting and promoting people's privacy, dignity and independence
Note11 Sept 2019
Supporting people to express their views and be involved in making decisions about their care
Note11 Sept 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Sept 2019
Ensuring consent to care and treatment in line with law and guidance

Note15 Jul 2021
People's views and decisions incorporated into care plans promoting person-centred care
Note15 Jul 2021
Staff received COVID-19 and infection control training with PPE readily available
Note15 Jul 2021
Registered manager worked effectively in partnership with other health and social care organisations
Note15 Jul 2021
Staff felt supported and valued by the registered manager and nominated individual
Note15 Jul 2021
Record keeping improved with accurate dates of implementation and review following previous breach of Regulation 17
Note15 Jul 2021
Effective governance systems with regular audits and evidence of acting on findings
Note15 Jul 2021
Medicine records updated accurately with PRN protocols implemented following previous breach of Regulation 12
Note15 Jul 2021
Robust recruitment checks including DBS checks and references ensured staff were suitable to work with vulnerable adults

Note11 Sept 2019
End of life care and support
Note11 Sept 2019
Improving care quality in response to complaints or concerns
Note11 Sept 2019
Meeting people's communication needs
Note11 Sept 2019
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Jul 2021
Preventing and controlling infection
Note15 Jul 2021
Systems and processes to safeguard people from the risk of abuse
Note15 Jul 2021
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note15 Jul 2021
Staffing and recruitment
Note15 Jul 2021
Using medicines safely

Note15 Jul 2021
Working in partnership with others
Note15 Jul 2021
Engaging and involving people using the service, the public and staff
Note15 Jul 2021
How the provider understands and acts on the duty of candour
Note15 Jul 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Jul 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note11 Sept 2019
Working in partnership with others; continuous learning and improving care