Operated by Lima Homecare Limited

Lima Homecare LTD

GoodRated 2 Oct 2026Home care · Bedford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note20 Jun 2019
Respecting and promoting people's privacy, dignity and independence
Note20 Jun 2019
Supporting people to express their views and be involved in making decisions about their care
Note20 Jun 2019
Ensuring people are well treated and supported; equality and diversity

Note20 Jun 2019
Ensuring consent to care and treatment in line with law and guidance
Note20 Jun 2019
Supporting people to live healthier lives, access healthcare services and support
Note20 Jun 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Jun 2019
Staff support: induction, training, skills and experience
Note20 Jun 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Jun 2019
People's privacy, dignity and independence were consistently respected by caring staff.
Note20 Jun 2019
Good communication with people, relatives and healthcare professionals.
Note20 Jun 2019
Registered manager promoted an open, transparent culture with regular audits and spot checks.
Note20 Jun 2019
Staff received thorough induction, training, regular supervision and management support.
Note20 Jun 2019
Detailed, person-centred care plans developed in partnership with people and their relatives.
Note20 Jun 2019

Note20 Jun 2019
End of life care and support
Note20 Jun 2019
Improving care quality in response to complaints or concerns
Note20 Jun 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note20 Jun 2019
Learning lessons when things go wrong
Note20 Jun 2019
Preventing and controlling infection
Note20 Jun 2019
Using medicines safely
Note20 Jun 2019
Staffing and recruitment
Note20 Jun 2019
Assessing risk, safety monitoring and management
Note20 Jun 2019
Systems and processes to safeguard people from the risk of abuse

Note20 Jun 2019
Working in partnership with others
Note20 Jun 2019
Engaging and involving people using the service, the public and staff
Note20 Jun 2019
Planning and promoting person-centred, high-quality care and support; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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