Operated by Britannia Social Care Ltd.

Britannia Social Care HQ

GoodRated 4 Jan 2022Home care · Wolverhampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Apr 2022
Supporting people to express their views and be involved in making decisions
Note7 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Apr 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note7 Apr 2022
Staff working with other agencies and supporting access to healthcare
Note7 Apr 2022
Supporting people to eat and drink enough
Note7 Apr 2022
Staff support: induction, training, skills and experience
Note7 Apr 2022
Assessing people's needs and choices

Note7 Apr 2022
Good partnership working with health professionals and timely referrals
Note7 Apr 2022
Accessible Information Standard considered and communication needs assessed
Note7 Apr 2022
Supportive registered manager who meets duty of candour and notification requirements
Note7 Apr 2022
Effective governance with quality audits and lessons learnt from incidents
Note7 Apr 2022
Kind, caring staff who promote privacy, dignity and independence
Note7 Apr 2022
Person-centred care plans reflecting preferences, likes and dislikes

Note7 Apr 2022
End of life care and support
Note7 Apr 2022
Improving care quality in response to complaints or concerns
Note7 Apr 2022
Supporting people to develop and maintain relationships and follow interests
Note7 Apr 2022
Meeting people's communication needs
Note7 Apr 2022
Planning personalised care to ensure choice and control