Wise Home Care Limited

Requires improvementRated 30/09/2022Home care · Derby

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note12 Oct 2022
Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independence

Note12 Oct 2022
Supporting people to eat and drink enough; working with other agencies; accessing healthcare
Note12 Oct 2022
Staff support: induction, training, skills and experience
Note12 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note12 Oct 2022
Ensuring consent to care and treatment in line with law and guidance

Note12 Oct 2022
End of life care preferences recorded with DNACPR/ReSPECT forms in place where relevant.
Note12 Oct 2022
Registered manager worked with healthcare professionals (e.g. GPs, occupational therapists) to support people's needs.
Note12 Oct 2022
Care calls took place within agreed timeframes supported by a live tracker.
Note12 Oct 2022
Personalised care with regular staff team enabling consistency; care plans reflected people's choices.
Note12 Oct 2022
Staff followed infection prevention and control procedures including COVID-19 guidance and PPE use.
Note12 Oct 2022

Note12 Oct 2022
End of life care and support
Note12 Oct 2022
Improving care quality in response to complaints or concerns
Note12 Oct 2022
Meeting people's communication needs
Note12 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Oct 2022
Learning lessons when things go wrong
Note12 Oct 2022
Preventing and controlling infection
Note12 Oct 2022
Using medicines safely
Note12 Oct 2022
Assessing risk, safety monitoring and management
Note12 Oct 2022
Systems and processes to safeguard people from the risk of abuse
Note12 Oct 2022
Staffing and recruitment

Note12 Oct 2022
Continuous learning and improving care; working in partnership with others
Note12 Oct 2022
Promoting a positive culture; engaging and involving people; duty of candour
Note12 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info