Operated by First Choice Home Care Ltd

First Choice Home Care (Halesworth)

GoodRated 24/11/2023Home care · Halesworth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Nov 2023
Ensuring consent to care and treatment in line with law and guidance
Note24 Nov 2023
Staff working with other agencies to provide consistent, effective, timely care
Note24 Nov 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Nov 2023
Staff support: induction, training, skills and experience
Note24 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Nov 2023
Dedicated recruiter employed to address staffing challenges in rural area
Note24 Nov 2023
Accidents and incidents reviewed and lessons shared at staff meetings
Note24 Nov 2023
New staff completed Care Certificate and shadow shifts before lone working
Note24 Nov 2023
Comprehensive risk assessments covering nutrition, moving and handling, medicines, and skin integrity
Note24 Nov 2023
Staff trained in safeguarding and understood their reporting responsibilities
Note24 Nov 2023
People reported feeling safe; medicines managed safely with monthly audits and competency checks

Note24 Nov 2023
Learning lessons when things go wrong
Note24 Nov 2023
Preventing and controlling infection
Note24 Nov 2023
Using medicines safely
Note24 Nov 2023
Assessing risk, safety monitoring and management
Note24 Nov 2023
Systems and processes to safeguard people from the risk of abuse
Note24 Nov 2023
Staffing and recruitment

Note24 Nov 2023
Working in partnership with others
Note24 Nov 2023
Continuous learning and improving care
Note24 Nov 2023
Engaging and involving people using the service, the public and staff
Note24 Nov 2023
How the provider understands and acts on the duty of candour
Note24 Nov 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note20 Jun 2019
Working in partnership with others

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Prestige Nursing Limited

Good0.1 km awaySuffolk

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