Note12 Aug 2022
Lessons had been learnt following recent events and an action plan was in place, including independent oversight of recruitment.
Note12 Aug 2022
Staff felt supported by the registered manager who was open and transparent during the inspection.
Note12 Aug 2022
Effective infection prevention and control measures were in place with plentiful PPE and COVID-19 testing.
Note12 Aug 2022
Medicines were managed safely and audits were in place to identify errors or areas for action.
Note12 Aug 2022
Recruitment checks including DBS and references were completed to ensure staff were safe to work with people.
Note12 Aug 2022
People felt safe when supported by staff in their own home and were supported by a consistent group of staff.
moderatesafeguarding12 Aug 2022
the registered manager had failed to notify CQC of a safeguarding concern that had been bought to their attention. This was immediately rectified during the inspection.
moderateleadership12 Aug 2022
Due to staffing pressures, the registered manager was unable to effectively monitor call delivery, oversee staff supervisions and spot checks, review people's care, ensure care records were up to date…
moderatecomplaints_handling12 Aug 2022
Not all people using the service were confident their concerns would be dealt with... 'I have recently sent an email but have had no response, so communication is not the best.'
moderatecommunication_with_families12 Aug 2022
The provider did not have effective communication systems to ensure people could contact management to raise any concerns or discuss their packages of care.
moderatestaff_competency12 Aug 2022
Staff had received training in how to support people with their medication but checks on their practice had not taken for over 12 months.
moderatesupervision_appraisal12 Aug 2022
Staff had not received supervision and their competencies had not been assessed for over 12 months.
moderaterecord_keeping12 Aug 2022
Care records did not always hold the most up to date information regarding people and their care needs.
moderatecare_planning12 Aug 2022
Care plans and risk assessments did not always provide staff with the up to date information regarding people's needs.
criticalmissed_or_late_visits12 Aug 2022
The lateness can vary up to 30 minutes. On one occasion it went up to an hour... Some carers are staying six or seven minutes then writing on their app that they have done everything.
criticalstaffing_levels12 Aug 2022
The provider failed to ensure sufficient staff were available to deliver care to people at agreed times specified in their care plans.
criticalgovernance12 Aug 2022
Systems and processes to ensure monitoring and oversight of the quality and safety of the service were not operating effectively. Audits and quality assurance checks did not identify the issues found…