Operated by Capella Care Limited

Expertise Homecare Ashford and Canterbury

GoodRated 19/03/2020Home care · Canterbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note14 Apr 2023
Staff worked in partnership with healthcare professionals to provide joined-up care
Note14 Apr 2023
People and relatives well informed via phone and portal; family communication rated highly
Note14 Apr 2023
Effective audit and governance systems identifying improvements, including reduction in medicine errors
Note14 Apr 2023
Positive culture with strong leadership described as approachable and knowledgeable
Note14 Apr 2023
Robust risk assessments with detailed guidance in care plans
Note14 Apr 2023
Medicines managed safely with guidance for 'as and when' medicines and reduced errors after new system introduced
Note14 Apr 2023
Staff had training in safeguarding and understood responsibilities to report concerns
Note14 Apr 2023
Sufficient staff recruited to meet people's needs and keep them safe
minorstaffing_levels14 Apr 2023
people and staff told us they were not always given sufficient travel time between visits, and this could make staff late for the next visits.

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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