Operated by Welcome Support Services Ltd

Welcome Support

GoodRated 17/01/2023Home care · Tunbridge Wells

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Jan 2023
Previous regulatory breach (statutory notifications) fully remedied with no ongoing breach
Note17 Jan 2023
Effective multi-professional working including with pharmacists, community nurses and OTs
Note17 Jan 2023
Open, inclusive leadership culture with regular staff supervision and quarterly service-user surveys
Note17 Jan 2023
Robust monthly governance audits covering care plans, risk assessments, medicines and safeguarding
Note17 Jan 2023
Strong complaint handling with duty of candour embedded in investigations and outcomes
Note17 Jan 2023
Communication needs were well-documented, including use of Makaton and communication passports
Note17 Jan 2023
Care plans were person-centred, co-produced with people, and kept up to date as needs evolved
Note17 Jan 2023
Medicines management included competency spot-checks and re-training following any errors
Note17 Jan 2023
Consistent, familiar staffing with structured introductions of new staff to people using the service
Note17 Jan 2023
Detailed, personalised risk assessments with clear staff guidance, reviewed regularly and updated as needs changed

Note17 Jan 2023
End of life care and support
Note17 Jan 2023
Improving care quality in response to complaints or concerns
Note17 Jan 2023
Supporting people to avoid social isolation and take part in activities
Note17 Jan 2023
Meeting people's communication needs
Note17 Jan 2023
Planning personalised care to ensure people have choice and control
Note30 Oct 2021
Improving care quality in response to complaints or concerns

Note17 Jan 2023
Learning lessons when things go wrong
Note17 Jan 2023
Preventing and controlling infection
Note17 Jan 2023
Using medicines safely
Note17 Jan 2023
Staffing and recruitment
Note17 Jan 2023
Systems and processes to safeguard people from the risk of abuse
Note17 Jan 2023
Assessing risk, safety monitoring and management

Note17 Jan 2023
Continuous learning and improving care
Note17 Jan 2023
Engaging and involving people, the public and staff; working in partnership
Note17 Jan 2023
Promoting a positive, person-centred, open and inclusive culture; duty of candour
Note17 Jan 2023
Managers and staff being clear about their roles and understanding quality, performance, risks and regulatory requirements
Note30 Oct 2021
Working in partnership with others
Note30 Oct 2021
How the provider understands and acts on the duty of candour