Operated by Salutem LD BidCo IV Limited

Salutem Supported Living Central

GoodRated 21/04/2023Home care · Croydon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note21 Apr 2023
The service worked in partnership with healthcare professionals to keep care aligned with current best practice.
Note21 Apr 2023
Learning from incidents was investigated and shared with staff to reduce recurrence and improve quality.
Note21 Apr 2023
Positive, open and inclusive culture promoted by the registered manager, with staff empowered to raise concerns freely.
Note21 Apr 2023
Effective governance processes provided good oversight, kept staff accountable and supported regulatory compliance.
Note21 Apr 2023
Sufficient staffing levels including one-to-one support enabled people to participate in activities and visits as desired.
Note21 Apr 2023
Medicines were administered, recorded and stored safely, with stock balances confirmed accurate during inspection.
Note21 Apr 2023
People felt safe and staff understood how to protect them from abuse, with robust safeguarding training and reporting processes in place.