Adriel Care Limited

GoodRated 14/02/2023Home care · Poole

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note16 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note16 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Feb 2023
Staff support: induction, training, skills and experience
Note16 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note16 Feb 2023
Ensuring consent to care and treatment in line with law and guidance

Note16 Feb 2023
Quality assurance processes including audits of medication, care planning, and staff records with follow-up action.
Note16 Feb 2023
Registered manager proactively engaged with learning disability and autism training in line with national requirements.
Note16 Feb 2023
Good infection prevention and control practices with adequate PPE supplies.
Note16 Feb 2023
Effective recruitment process including DBS checks, references and proof of right to work.
Note16 Feb 2023
Computerised care planning system introduced, improving transparency and accountability to people and relatives.
Note16 Feb 2023
Strong complaints handling with management investigating concerns promptly and acting on family feedback.

Note16 Feb 2023
Preventing and controlling infection
Note16 Feb 2023
Staffing and recruitment
Note16 Feb 2023
Using medicines safely
Note16 Feb 2023
Learning lessons when things go wrong
Note16 Feb 2023
Assessing risk, safety monitoring and management
Note16 Feb 2023
Systems and processes to safeguard people from the risk of abuse

Note16 Feb 2023
Engaging and involving people using the service, the public and staff
Note16 Feb 2023
How the provider understands and acts on the duty of candour
Note16 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note16 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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