Operated by Rosebud Homecare Limited

Rosebud Homecare Ltd

GoodRated 8 Oct 2023Home care · Milton Keynes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

27 findings

Note10 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note10 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note10 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note10 Aug 2023
Staff support: induction, training, skills and experience

Note10 Aug 2023
Accidents and incidents were reported and learning was communicated to staff promptly.
Note10 Aug 2023
People, relatives and staff were positive about the service and the care provided.
Note10 Aug 2023
Electronic call scheduling system in place to monitor staff punctuality and take action if staff were late.
Note10 Aug 2023
People's needs were assessed before care commenced and care plans contained personalised information.
Note10 Aug 2023
Staff received appropriate training including catheter care, moving and positioning, and infection control.
Note10 Aug 2023
Medicine administration records were completed accurately and regularly checked.

Note10 Aug 2023
Learning lessons when things go wrong
Note10 Aug 2023
Preventing and controlling infection
Note10 Aug 2023
Using medicines safely
Note10 Aug 2023
Staffing and recruitment
Note10 Aug 2023
Systems and processes to safeguard people from the risk of abuse
Note10 Aug 2023
Assessing risk, safety monitoring and management

Note10 Aug 2023
Working in partnership with others
Note10 Aug 2023
Engaging and involving people using the service, the public and staff
Note10 Aug 2023
How the provider understands and acts on the duty of candour
Note10 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note10 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements