Operated by Chantry Court Care Ltd

Chantry Court

GoodRated 17/01/2020Home care · Westbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

23 findings

Note3 Apr 2022
Staff working with other agencies; supporting people to access healthcare services
Note3 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Apr 2022
Staff support: induction, training, skills and experience

Note3 Apr 2022
Person-centred culture promoted by registered manager with good understanding of duty of candour
Note3 Apr 2022
Effective quality assurance systems including mock inspections and satisfaction surveys
Note3 Apr 2022
Practice aligned with Mental Capacity Act principles and best interest decision-making
Note3 Apr 2022
Staff received regular training, induction shadowing and supervision
Note3 Apr 2022
Good infection prevention and control measures during COVID-19 pandemic
Note3 Apr 2022
Effective recruitment procedures with DBS checks and full employment history

Note3 Apr 2022
Engaging and involving people, the public and staff; working in partnership with others
Note3 Apr 2022
Promoting a positive culture and duty of candour
Note3 Apr 2022
Managers and staff being clear about their roles; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info