Baobab Care UK Limited

GoodRated 14/07/2023Home care · Birmingham

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Other

Note14 Jul 2023
Families were actively engaged during transitions and kept informed of incidents relating to their loved ones.
Note14 Jul 2023
Cultural competency was embedded; staff described respecting dietary, religious, and lifestyle preferences without compromise.
Note14 Jul 2023
Service improved its well-led rating from Requires Improvement to Good since the previous inspection.
Note14 Jul 2023
Well-led culture with accessible, approachable management; open-door policy and clear whistleblowing processes in place.
Note14 Jul 2023
Strong multi-agency working with healthcare professionals was praised; one professional noted the service 'goes above and beyond'.
Note14 Jul 2023
Positive behaviour support plans and wellbeing assessments underpinned a person-centred approach to care.
Note14 Jul 2023
A dedicated member of staff reviewed accidents and incidents weekly, identifying trends and lessons learned, resulting in measurably improved outcomes.
Note14 Jul 2023
Regular staff competency checks and a comprehensive training matrix ensured staff were well equipped to meet people's needs.
Note14 Jul 2023
Staff were aware of safeguarding risks and reported concerns appropriately; relatives felt their loved ones were safe.
minorrecord_keeping14 Jul 2023
We found the appropriate recruitment checks were in place but in one file some of the information was missing. This was later found during the inspection and placed in the staff file.
minorrecord_keeping14 Jul 2023
despite staff knowing the risks to one person when they accessed the community, a risk assessment had not been put in place containing this information.