Operated by Arthur Morrison Ltd

Arthur Morrison Care Services

GoodRated 10 Jul 2022Home care · Barking

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note7 Oct 2022
Effective partnership working with local authorities and healthcare professionals (e.g. psychologists, OTs)
Note7 Oct 2022
People and staff engaged through surveys, resident meetings and team meetings
Note7 Oct 2022
Registered manager understood regulatory requirements and acted with duty of candour
Note7 Oct 2022
Person-centred culture with equality, diversity, faith and sexuality embedded in documentation
Note7 Oct 2022
Incidents and accidents recorded with lessons learned to prevent recurrence
Note7 Oct 2022
Infection prevention and control training and policies followed in line with government guidance
Note7 Oct 2022
Medicines managed safely with regular MAR audits and staff competency checks
Note7 Oct 2022
Sufficient staffing levels to meet people's needs
Note7 Oct 2022
Robust recruitment processes including DBS and identity checks
Note7 Oct 2022
Risks to people assessed, monitored and managed with individualised risk assessments
Note7 Oct 2022
Robust safeguarding systems and staff trained in recognising abuse

Note7 Oct 2022
Working in partnership with others
Note7 Oct 2022
Engaging and involving people, public and staff; continuous learning and improving care
Note7 Oct 2022
Managers and staff clear about roles, quality, risk and regulatory requirements; duty of candour
Note7 Oct 2022
Promoting a positive, person-centred, inclusive and empowering culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info