Operated by Leonard Cheshire Disability

St. Helens Supported Living Service

GoodRated 4 Apr 2018Home care · St Helens

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note25 Jan 2021
Community involvement and social inclusion
Note25 Jan 2021
Consistency of staff and relationship building
Note25 Jan 2021
Dignity, respect and privacy

effective

Note25 Jan 2021
Nutrition and dietary preferences
Note25 Jan 2021
Healthcare access and coordination
Note25 Jan 2021
Mental Capacity Act and consent
Note25 Jan 2021
Staff training and supervision

Other

Note25 Jan 2021
Clear management structure with accessible registered manager and out-of-hours managerial rota from the wider organisation
Note25 Jan 2021
Volunteer coordinator post in place to develop community access and befriending opportunities for people
Note25 Jan 2021
Regular internal and organisational audits with action plans implemented promptly to drive improvement
Note25 Jan 2021
Effective complaints handling with all six complaints in the prior 12 months resolved within 28 days
Note25 Jan 2021
Strong continuity of care with consistent staff teams and gender preferences accommodated where possible
Note

responsive

Note25 Jan 2021
Activities and community access
Note25 Jan 2021
Complaints handling
Note25 Jan 2021
Person-centred care planning

safe

Note25 Jan 2021
Staffing levels
Note25 Jan 2021
Risk assessment and care planning
Note25 Jan 2021
Safe recruitment
Note25 Jan 2021
Medicines management
Note25 Jan 2021
Safeguarding systems and staff awareness

well_led

Note25 Jan 2021
Incident and accident recording
Note25 Jan 2021
Governance and audit systems
Note25 Jan 2021
Leadership and management structure

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: WA9 1BT
Registered manager: Pratt, Lisa
Local authority: St. Helens
Region: North West
City: St Helens
Last CQC check: 04/Apr/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Browns Short Break Respite Limited

Good0.7 km awaySt. Helens

Registered manager: Brown, Marie

Red Robin Homecare Ltd

Not rated0.8 km awaySt. Helens

Registered manager: Kenny, Karen

Supported Living Service

Run by St Helens Council

Good0.8 km awaySt. Helens

Registered manager: Jones, Deborah

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