Note25 Oct 2022
Infection control measures in place with staff consistently using PPE
Note25 Oct 2022
Registered manager demonstrated understanding of duty of candour
Note25 Oct 2022
Person-centred culture with people and relatives involved in planning care
Note25 Oct 2022
Effective quality assurance systems and new audit processes implemented
Note25 Oct 2022
Live electronic monitoring system introduced to flag missed medicines and errors
Note25 Oct 2022
Safeguarding processes reviewed and concerns acted upon appropriately with referrals made
Note25 Oct 2022
Staff received regular training, supervisions and support visits
Note25 Oct 2022
Sufficient numbers of staff deployed; call times and lengths improved
Note25 Oct 2022
Staff recruited safely with references and DBS checks completed
Note25 Oct 2022
Significant improvements made; service no longer in Special Measures and overall rating moved from Inadequate to Good
moderaterecord_keeping25 Oct 2022
However, we found some care plans to be unclear.
minorcommunication_with_families25 Oct 2022
The communication has really improved but there is still room for improvement in that aspect.
moderatemedication_management25 Oct 2022
we found inconsistencies in recording. For example, we found a small number of gaps on medicine administration records.
moderatemedication_management25 Oct 2022
one care plan we reviewed stated a person had a 'covert certificate in place', however their care plan did not detail how medicines should be given covertly.
moderatecare_planning25 Oct 2022
Another care plan we reviewed stated a person was at risk of falls, however the risk assessment required greater detail to ensure this risk was fully reduced.
moderatecare_planning25 Oct 2022
A care plan we reviewed for a person at risk of choking was found to be lacking in detail to ensure this risk was fully minimised.