Fisher Healthcare East Anglia - Norwich

Norwich, NR7 · Established 02/0 · Operated by Fisher Healthcare East Anglia Ltd

A CQC-regulated home-care provider serving Norwich, registered since 02/0. Rated Requires improvement at its most recent CQC inspection (20/08/2022).

What the CQC found

The five questions inspectors ask, and how Fisher scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

“Staff wore appropriate PPE in line with government guidance throughout care visits.”
CQC inspection report, Aug 2022

“People and relatives felt involved in care reviews and reported positive relationships with staff.”
CQC inspection report, Aug 2022

“Healthcare professionals praised timely, proactive communication and appropriate referrals from the service.”
CQC inspection report, Aug 2022

Inspection history

Aug 2022
Requires improvement
Fisher Healthcare East Anglia - Norwich improved from Inadequate to Requires Improvement overall, exiting Special Measures, but remained in breach of Regulations 12 and 17 due to incomplete risk assessments, inaccurate care plans, and ineffective governance an…
Oct 2021
Inadequate
Fisher Healthcare East Anglia Ltd was rated Inadequate overall following a focused inspection of safe and well-led domains, with multiple regulatory breaches including unsafe medicines management, failure to refer safeguarding concerns, inadequate recruitment…
Jul 2019
Requires improvement
Fisher Healthcare East Anglia Ltd was rated Requires Improvement overall following its first inspection in March 2019, with breaches of Regulations 12 and 17 due to incomplete medicines records, lack of MAR auditing, inconsistent risk assessments, and signific…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Registered at NR7 0DR in Norwich. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NR7

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