Operated by North Yorkshire Council

Fernbank Court

GoodRated 22/01/2019Home care · Selby

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Communication and advocacy
Note30 Oct 2021
Dignity, respect and independence
Note30 Oct 2021
Kindness and compassion

effective

Note30 Oct 2021
Access to healthcare professionals
Note30 Oct 2021
Nutrition and hydration support
Note30 Oct 2021
Mental Capacity Act / consent
Note30 Oct 2021
Staff training and support

Other

Note30 Oct 2021
The service worked closely with healthcare professionals, the housing provider, and partner agencies, maintaining transparent communication.
Note30 Oct 2021
Safeguarding training was current and staff understood how to identify and report abuse concerns.
Note30 Oct 2021
The registered manager and provider had effective quality assurance systems including audits, action plans, and trend analysis of incidents and near misses.
Note30 Oct 2021
Complaints were responded to appropriately and people felt confident raising concerns with the approachable management team.
Note30 Oct 2021
Care plans were detailed and person-centred, with people actively involved in developing and reviewing them.
Note

responsive

Note30 Oct 2021
Activities and accessible information
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Person-centred care planning

safe

Note30 Oct 2021
Incident management and learning
Note30 Oct 2021
Staffing levels and recruitment
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Risk assessments

well_led

Note30 Oct 2021
Staff and people engagement
Note30 Oct 2021
Quality assurance and governance
Note30 Oct 2021
Leadership and management

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: YO8 9RU
Registered manager: Wood, Julie
Local authority: North Yorkshire
Region: Yorkshire & Humberside
City: Selby
Last CQC check: 22/Jan/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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