Operated by Ranger Home Care Ltd

Head Office

Requires improvementRated 3 Nov 2026Home care · Farnham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note3 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note3 Jun 2023
Supporting people to express their views and be involved in making decisions about their care

Note3 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note3 Jun 2023
Supporting people to live healthier lives, access healthcare services and support
Note3 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note3 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Jun 2023
Staff support: induction, training, skills and experience
Note3 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Jun 2023
Open, no-blame incident culture with staff encouraged to suggest improvements.
Note3 Jun 2023
Strong multi-disciplinary working with regular review meetings and proactive referrals to health professionals.
Note3 Jun 2023
Proactive end-of-life care support for both people and staff, including welfare checks and flexible staffing adjustments.
Note3 Jun 2023
Registered manager and nominated individual actively participated in day-to-day care, including covering visits during staff absences.

Note3 Jun 2023
End of life care and support
Note3 Jun 2023
Improving care quality in response to complaints or concerns
Note3 Jun 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note3 Jun 2023
Meeting people's communication needs
Note3 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Jun 2023
Working in partnership with others
Note3 Jun 2023
Continuous learning and improving care
Note3 Jun 2023
Engaging and involving people using the service, the public and staff
Note3 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note3 Jun 2023
How the provider understands and acts on the duty of candour
Note3 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering