Drury Healthcare Limited

GoodRated 9 Sept 2023Home care · Colchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

11 findings

Note9 Sept 2023
Registered manager worked in partnership with external organisations and healthcare professionals
Note9 Sept 2023
Positive feedback from people and relatives about kindness and quality of care delivered
Note9 Sept 2023
Staff received training in MCA and people confirmed consent was sought before care
Note9 Sept 2023
Effective infection control measures and appropriate PPE use confirmed by people and relatives
Note9 Sept 2023
Medicines management system in place with MAR audits and competency checks
Note9 Sept 2023
Safe recruitment practices including DBS checks and references were in place
Note9 Sept 2023
People felt safe and staff knew how to identify and report safeguarding concerns
minorcommunication_with_families9 Sept 2023
Communication from the registered manager and office staff needed to improve.
minorcare_planning9 Sept 2023
Where people had risk assessments in place for catheter care, or were prescribed blood thinning medicines, these could be further improved by providing specific information about the individual.
moderateleadership9 Sept 2023
Staff felt they did not have the opportunity to come together for reflective practice and shared learning, and for staff working out in the field morale was low.
moderategovernance9 Sept 2023
The culture of the service was not always open and transparent. Some staff told us they did not feel supported in their roles, any issues or concerns they raised were not responded to in a timely way.