Note13 Jun 2023
Staff felt engaged and confident raising concerns with the manager.
Note13 Jun 2023
The manager and provider worked closely with the local authority to drive improvements.
Note13 Jun 2023
People told us they felt safe with staff; positive feedback received from people, family members and staff about the manager.
Note13 Jun 2023
Infection prevention and control improvements met regulatory requirements.
Note13 Jun 2023
Safe recruitment processes including DBS checks were in place.
Note13 Jun 2023
Sufficient staffing levels ensured people received care within agreed times, with staff arriving on time.
Note13 Jun 2023
Accidents, incidents and safeguarding concerns were recorded and acted upon appropriately with learning taken from incidents.
Note13 Jun 2023
Risks to people's health, safety and well-being had been assessed and detailed plans were in place for staff to follow in order to keep people safe.
moderaterecord_keeping13 Jun 2023
Medicine administration records showed some people did not always receive their medicines as prescribed.
criticalgovernance13 Jun 2023
Audits and checks had failed to identify some of the concerns we found in relation to people's prescribed medicines. For example, time sensitive medicines, allergies and application of topical creams.
moderatemedication_management13 Jun 2023
Staff did not always have access to guidance around how or where to apply people's prescribed creams.
criticalmedication_management13 Jun 2023
Allergies were not always recorded on people's medicines administration record, this meant people might have been given medicines they had previously reacted to.
criticalmedication_management13 Jun 2023
For medicines that are time sensitive, for example paracetamol, we found the actual time the medicine was given was not recorded, so we were not assured the required safe time interval was observed.