Note2 Apr 2025
Provider demonstrated commitment to continuous improvement and staff development including NVQ qualifications.
Note2 Apr 2025
Stable, hands-on management with clear quality assurance systems including audits and spot checks.
Note2 Apr 2025
Effective partnership working with health, social care organisations and local authorities.
Note2 Apr 2025
Person-centred care plans reflected individual needs, preferences, routines and communication needs.
Note2 Apr 2025
Staff received regular supervision and felt well supported by the registered manager.
Note2 Apr 2025
Thorough recruitment procedures including DBS checks and references to ensure suitable staff.
Note2 Apr 2025
Robust safeguarding policies and staff understanding of responsibilities to protect people from abuse.
Note2 Apr 2025
People and relatives provided consistently positive feedback about care, staff and management.
minorgovernance2 Apr 2025
The registered manager told us they have not yet carried out a formal quality survey amongst people using the service but planned to do this in the next few months.
minorcare_planning2 Apr 2025
Not all people using the service were fully aware of who they could complain to.
minorstaff_training2 Apr 2025
One person was unsure about the training staff received. They told us staff did not understand technical aspects of special equipment they used and this had caused problems.
Note8 Jun 2022
Effective partnership working with external healthcare professionals, including use of a 'grab sheet'
Note8 Jun 2022
Staff felt well supported, valued and listened to by the management team
Note8 Jun 2022
Systems and processes to record, investigate and monitor incidents and accidents for learning
Note8 Jun 2022
Robust recruitment checks including criminal records and references completed before staff commenced
Note8 Jun 2022
People reported feeling safe and positive about staff competency and approach
Note8 Jun 2022
Staff aware of safeguarding responsibilities and had received safeguarding training
minorcommunication_with_families8 Jun 2022
We received a mixed response about people's experience of being advised if care staff were running late.
moderatestaffing_levels8 Jun 2022
on two occasions, one care staff member attended a call when this should have been two care staff.
minorinfection_control8 Jun 2022
some relatives told us how staff would at times, wear their face mask under their chin or not at all.